How to Stay Connected When Your UK Broadband ISP Goes Bust
Communications and Media regulator Ofcom UK has just published a new guide called ‘Keeping Consumers Connected‘ (PDF), which offers advice for consumers who suddenly get trapped when their broadband ISP or telephone operator goes bust. The information is very spares and ultimately amounts to little more than Ofcom telling people to switch ISP; though in fairness there is often a limit to what you can do.
Still we must credit Ofcom for at least trying to engage with consumers, even though their included link to the Consumer Advice section on their site and the Advisory Team phone number are really the most useful bits of information to be had:
Ofcom Consumer Advice:
http://www.ofcom.org.uk/consumeradvice
Ofcom Advisory Team:
0300 123 3333
We also have an ‘ISP Complaints and Advice’ section for helping consumers tackle and hopefully resolve some of the more serious problems, such as when ISPs refuse to release a migration code or start sending in the debt collectors. Take note that Ofcom itself does not handle individual complaints.
* Gravity Internet, a UK business ISP, can migrate your existing Broadband service for free.
